All orders received and processed before 2pm on standard business days (M-F) excluding holidays will be sent for shipment within 48 hours. Once your order has shipped, you will receive a confirmation notice and your tracking info will be available within 12 hours. Shipping is FREE when you spend £75/ $100 or more, per one order, to all countries. If order spend is below £75/ $100 then delivery costs are as follows: – UK: £3.99 – US & all other countries £9.99 (approximately $14) *Unless otherwise stated
Once orders have been sent for shipment they may not be cancelled. Don’t worry though, we can issue a painless return for you of the items you don’t want and even create a new order for you at the same time. Just send an email to firstname.lastname@example.org and we’ll be happy to assist you resolve the issue.
Returns and Refunds
To return an item simply post it back to our returns depot (address on packages), if you have misplaced this please contact us at email@example.com .Please note, we only accept returns that: – are returned to us up to 30 days after receipt of your purchase.. – in their original, unworn, unused condition with all original tags attached. – have no make up/ deodorant/ aftershave marks or scents. Sorry, but we cannot take back personal items such as underwear, make-up and body jewellery. We offer both refunds & exchanges for returned items, please simply email us with your choice. In order to return goods for refund or credit, please include your packing slip in the box, affix the return label (attached to the front of your packing slip) to the outside of the box, seal and take to any authorized shipper. Return postage is the responsibility of the customer unless otherwise agreed to by customer service. We promise a 100% money-back guarantee with no questions asked when these conditions are met.