If your order is being billed and shipped to different addresses, we’ll need 1-2 business days for processing before the order can be shipped. Please keep this in mind when selecting your delivery time frame.
We do not ship or deliver packages on Saturday and Sunday. Weekend orders, including Friday afternoon and evening, will be processed on Monday.
You will get an automatic email saying your order has been ‘processed’, once the order has been sent you will get another auto email saying your order has been ‘sent’.
We aim to process your order as quickly as possible which means there may be times when we are unable to change any of the details you have given us. This may include order cancellations, delivery address amendments or changing any items in your order.
Under UK Distance Selling laws, you have the right to cancel your contract with us, within 7 working days of receiving your order, but we offer you 14 days to cancel the contract. You will need to advise us of this in writing so we can issue you with a full refund and we would ask you to return the cancelled items to us. For more details please see our returns policy section.
If we do not receive the cancelled items back, we may arrange to have them collected at your cost. If you want to cancel your contract with us, or if you need any further assistance, please contact our Customer Service Team.
Click here for our contact information.
Which payment options does 3que.co.uk accept?
Answer We only accept PayPal which accepts debit or credit card payments even if you don’t have a Paypal account. Paypal offers benefits like Buyer protection on purchases.
Is it safe to shop at the 3que.co.uk?
We are sorry if the item or size you require is listed as Out of Stock, as this means we are sold out of that item. Please, either find an alternative or check back on the website at a later date as stock levels and products are updated regularly.
We are unable to provide information on when stock will become available. Alternatively contact customer service and request a special order of the particular product/size and we will try to make the product or size available.
Unfortunately, due to operational set up and availability issues, we do not currently allow for price adjustments.
We ship internationally. Please allow up to 15 days for delivery.